Shipping & Delivery Policy

Order processing time

Most orders are processed and dispatched within 1-2 business days. Orders placed on weekends or public holidays begin processing on the next business day.

Processing times may occasionally vary depending on product availability and fulfillment requirements.

Processing is the time it takes to prepare your order for dispatch. It is separate from delivery transit time, below.

Estimated delivery times

Once your order has been dispatched, delivery typically takes:

• USA (mainland): 4-9 business days.
• United Kingdom: 3-7 business days.
• Rest of the world: 5-10 business days, to the countries listed in the country menu at checkout.

This estimate covers shipping transit time and does not include order processing. Your total time from order to delivery is processing time plus transit time.

Delivery times may vary depending on your destination, fulfillment location, carrier operations, customs clearance, and circumstances outside our reasonable control. Delivery estimates are not guaranteed delivery dates.

Shipping costs

Orders of $50.00 or more qualify for free shipping.

All other orders pay a flat $4.99 shipping charge, whatever the destination. It is shown at checkout before you complete your purchase.

We do not add hidden shipping, handling, packaging or fulfillment fees.

Order fulfillment and shipping origins

MyFurryPaws works with multiple independent suppliers and fulfillment partners, including China-based suppliers. Products may be dispatched from fulfillment facilities in the United States or internationally, depending on product availability and fulfillment arrangements.

Because we work with multiple fulfillment partners, orders containing several items may be shipped separately and arrive in different packages, at no additional shipping charge.

Estimated delivery times may vary depending on the fulfillment origin, destination, carrier, and customs processing.

Where we ship

We ship across the United States, to the United Kingdom, and to the other countries listed in the country menu at checkout.

Delivery times differ by destination - see Estimated delivery times above. International orders may be dispatched from different fulfillment locations and may require customs clearance before delivery.

Customs, duties and taxes

Some orders are shipped to you from fulfillment facilities in another country and go through customs on the way.

Any applicable import duties and customs-related charges on shipments arranged by MyFurryPaws are covered by us or our fulfillment partners. Customers are not expected to pay additional import charges upon delivery. Any sales taxes collected by MyFurryPaws are disclosed at checkout.

Customs processing may occasionally affect delivery times. This does not affect your cancellation or refund rights.

If a shipping carrier or customs authority requests an unexpected additional payment, please contact our customer support team so we can investigate and resolve the issue.

Order tracking

After placing an order, you will receive an order confirmation email.

Once your order has been dispatched, you will receive a shipping confirmation email containing available tracking information. If your order ships in more than one package, each package has its own tracking information.

Tracking updates may take up to 48 hours to appear after dispatch, depending on the shipping carrier.

Split shipments

Orders containing multiple items may be shipped in separate packages depending on product availability and fulfillment location.

Each package may have its own tracking information and delivery date.

You will not be charged additional shipping fees solely because we divide your order into multiple shipments.

Incorrect delivery addresses

Please review your shipping address carefully before completing your purchase.

If you notice an error after placing an order, contact us at support@myfurrypaws.com as soon as possible. We will try to correct the address before dispatch, but changes cannot always be guaranteed once an order has entered the fulfillment process.

If a package must be reshipped because of an incorrect or incomplete address supplied by the customer, additional reshipping costs may apply where permitted by law. We will explain any applicable charges before arranging reshipment.

Customers will not be charged for correcting shipping errors caused by MyFurryPaws or its fulfillment partners. Reshipping charges for address errors are separate from returns, which remain free under our Returns & Refunds Policy.

Shipping delays

If we are unable to dispatch your order within the stated timeframe, we will notify you by email with updated shipping information and the options available to you, including cancellation for a full refund.

We handle shipment delays, cancellations, and applicable refunds in accordance with consumer-protection laws.

Lost or missing packages

If your shipment is delayed, tracking has stopped updating, or your package appears to be missing, please contact us at support@myfurrypaws.com with your order number.

We will investigate the issue with the carrier and provide an appropriate resolution, including a replacement or refund where applicable.

Damaged or incorrect deliveries

If your order arrives damaged, defective, or incorrect, please contact our customer support team as soon as possible.

Include your order number, a description of the issue, and photographs if available.

We will review the issue and provide an appropriate replacement or refund in accordance with our Returns & Refunds Policy.

Returns & refunds

Customers may request a return within 30 calendar days of delivery.

All product categories are eligible for returns under our Returns & Refunds Policy. Eligible returns include free prepaid return shipping and no restocking fees.

For complete information about return eligibility, exchanges, refunds, and how to request a return, please see our Returns & Refunds Policy.

Contact information

• MyFurryPaws
• Operated by POP Gaming LLC
• Email: support@myfurrypaws.com
• Business address: 30 North Gould Street, ste R, Sheridan, WY, 82801, United States

You can also reach us through our contact page.